Quality Policy



Dynamic Imaging Solutions Inc. recognizes that the quality of the service and products that we provide our customers is inextricably linked to our ongoing and future business success.  As such, our goal will always be to meet or exceed our customer's expectations in regard to the products, service and information that we provide them.  Our customer's satisfaction will always be the channel by which we measure ourselves and it is the basic building block of our quality and corporate philosophy.


In accordance with our quality philosophy, in the unlikely event you are dissatisfied with anything, we urge you to let us know.  We will do whatever it takes to resolve the situation to your satisfaction, put in place the measures to ensure the problem will not re-occur and keep our customer satisfaction rate at 100%.

Our standard quality and processes are outlined below.  Many of these steps require coordination and collaboration with our customers to produce the desired outcome and ensure the products meet our client's expectation and satisfaction. We understand that some of the information and requirements that we request from our customers maybe unfamiliar or seem complicated.  We will work with clients to help them understand these requirements and their necessity and only ask that you are patient with us during this process to ensure that you help us, help you.
  • We require all order requests in writing, either via email, fax or hardcopy
  • All quote requests will be responded to within 1 business day.
  • All orders will receive an email order confirmation within 48 hours of receipt.  If you do not receive confirmation of you order within this time frame, please call us to follow up.
  • When possible, the client should provide a hard copy sample, or a clear scan or fax of the bar code and/or artwork when entering the order.
  • To aid in colour-matching, a hard copy sample OR pantone, CYMK or RGB colour code is requested.
  • All card products, unless otherwise indicated, are printed digitally.  Any specific pantone colour requests will be digital representations of the press printed colour and as a result, an exact colour match can not be ensured. 
  • A PDF or physical proof will be generated for all card products orders.  A PDF can also be requested for any other order upon customer request or at our discretion. If a proof is required or requested, it will be sent within 48 hours of the customer receiving the email order confirmation.
  • The customer should review all proofs for the accuracy of the design layout, fonts, spelling, numbering, & bar coding.
  • A customer receiving a PDF proof that includes a bar code should print the proof on a decent laser printer and then scan and test the bar codes with their automation software and hardware in order to ensure compatibility.
  • Production for any order requiring a PDF or physical proof can not proceed until written approval from the customer has been received by via fax or email.
  • Shipping turnaround for standard label products is 5-7 business days.
  • Shipping turnaround for standard card products is 10-12 business days.

Dynamic Imaging Solutions follows strict quality bar code testing and verification procedures using our in-house bar code verification equipment. All orders produced that include bar codes are subjected to verification procedures at the start and the end of the production run and at regular production intervals.  Bar code quality verification reports can be made available to the client upon request.  Dynamic imaging Solutions Inc will attempt to ensure that a minimum of bar code ANSI grade “B” will be maintained during the entire production run.